I'm having login issues
Last updated: May 29, 2024
I'm having login issues
If you are experiencing login issues, please try the following troubleshooting steps:
Ensure you are connected to the correct wallet address within your wallet provider
Reset your login connection from our login page
Clear your browser cookies
Log in via desktop browser (we don't support mobile)
Close out and re-open your browser
Try a different browser
Turn off browser page translations
Turn off a VPN or anything that impacts your connection speed
If you still are unable to login after attempting the following steps, please email support@liquifi.finance with the following information for our team to investigate:
Wallet address:
Wallet provider:
Wallet method (browser extension, mobile app, etc):
Email address (if applicable):
Network/chain:
Token granting organization:
Internet browser:
Device (computer, phone, tablet, etc):
Please also share a screen recording or screenshot + any diagnostic logs. If you're using Chrome, right-click anywhere on the page > Inspect > Console and take a screenshot of the logs that show up under Console. Here are detailed instructions on opening up the console view: https://developer.chrome.com/docs/devtools/open
If you need immediate assistance, please contact our support team directly at support@liquifi.finance
If you don't see what you're looking for in our support documentation, you can request a resource to be made by our support team using this form.