I'm having login issues

Last updated: May 29, 2024

I'm having login issues

If you are experiencing login issues, please try the following troubleshooting steps:

  • Ensure you are connected to the correct wallet address within your wallet provider

  • Reset your login connection from our login page

  • Clear your browser cookies

  • Log in via desktop browser (we don't support mobile)

  • Close out and re-open your browser

  • Try a different browser

  • Turn off browser page translations

  • Turn off a VPN or anything that impacts your connection speed

If you still are unable to login after attempting the following steps, please email support@liquifi.finance with the following information for our team to investigate:

  • Wallet address:

  • Wallet provider:

  • Wallet method (browser extension, mobile app, etc):

  • Email address (if applicable):

  • Network/chain:

  • Token granting organization:

  • Internet browser:

  • Device (computer, phone, tablet, etc):

Please also share a screen recording or screenshot + any diagnostic logs. If you're using Chrome, right-click anywhere on the page > Inspect > Console and take a screenshot of the logs that show up under Console. Here are detailed instructions on opening up the console view: https://developer.chrome.com/docs/devtools/open

If you need immediate assistance, please contact our support team directly at support@liquifi.finance

If you don't see what you're looking for in our support documentation, you can request a resource to be made by our support team using this form.