Onboarding & Account Maintenance

Last updated: August 29, 2024

Please note that all SLA timeframes noted below are approximations and may be longer based on the situation's complexity.

To prevent any impact on your ability to meet your legal payout obligations to stakeholders, we require all account setup and token plan information to be submitted no later than 3 weeks before your first token grant payout. This deadline allows sufficient turnaround time for our team to ensure proper internal setup and testing.

Any changes to critical setup details (e.g., custody provider, network) or requesting additional features to be built less than 3 weeks before first payout is high risk. We’re here to ensure you’re well-prepared to handle sensitive token operations and the inherent tax and compliance obligations.

  • New account setup:

    • Accounts using Liquifi's smart contract: 1 week

    • Accounts requiring third-party integrations (e.g., custody provider, payroll/HRIS software, accounting software): 3 weeks

    • Accounts using unsupported networks: 4+ weeks based on scope

  • Token grant setup:

    • Vesting schedules: 1 week

    • Vesting + lockup schedules: 3 weeks

If you need immediate assistance, please contact our support team directly at support@liquifi.finance

If you don't see what you're looking for in our support documentation, you can request a resource to be made by our support team using this form.