Support

Last updated: May 29, 2024

Please note that all SLA timeframes noted below are approximations and may be longer based on the situation's complexity.

  • Request acknowledgment: Within 24 hours

  • Critical payout or security-related support issues

    • Investigations: 1 business day

    • Status updates: ASAP

    • Fixes: 2 business days

  • All other support issues

    • Investigations: 2 business days

    • Status updates: 3 business days

    • Fixes: 5 business days

If you need immediate assistance, please contact our support team directly at support@liquifi.finance

If you don't see what you're looking for in our support documentation, you can request a resource to be made by our support team using this form.